Job Description

 

An exclusive, members only oasis in the Sonoran Desert, Scottsdale National Golf Club presents golf the way it’s meant to be played. No tee times required. Wide open fairways across forty-five holes with no homes lining the courses. Supported by two distinctive clubhouses with stunning views and unexpected amenities. Fifteen luxurious member Villas with sixty tastefully appointed rooms, surrounded by three million acres of government protected desert land in the center of magnificent vistas. And just one rule, established by club owners Bob and Renee Parsons — and insisted upon by the membership — “No member shall ever impinge upon another member's enjoyment of the club.”


 *We are offering a $500 signing bonus, $250 to be paid out after 30 days of employment and $250 to be paid out after 60 days of employment. *

Description:

This position ensures that members and guests are exposed to all that Scottsdale National Golf Club has to offer while providing exceptional service and consistent first-class experience to each member. As a Member Services Manager, you will lead and manage all aspects of the Member Services department and ensure all service standards are followed, including but not limited to, Reservations/ Group, Reservations, Itineraries, Amenity Requests, Golf Requests. You will monitor all V.I.P 's special guests and requests and handle any pre-blocking or lottery of rooms and room assignments/requests, as well as conduct follow up calls to members about their stay and future bookings. In order to aid the guests with their requests, you will create, update, and maintain a membership database of preferences and requests. 

            A big area of your duties will be communicating with other departments, such as maintain, monitoring, and preparing group requirements and communicating information to appropriate teams through proper channels. You will implement communication report to all departments about events, check ins & check outs, and other necessary information to keep all teams informed daily. You will maintain a constant line of communication with General Manager and provide alerts of any unforeseen situations and/or employee counseling issues. You will also work closely with the Housekeeping Manager before and during member stay with special requests and verify that accurate room status information is maintained and properly communicated.

            Your duties will also include operating all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes, preparing revenue and occupancy forecasting, and creating and maintaining policies and procedures to ensure member and employee safety. In addition, you will manage all training relating to Concierge/Front desk/ Bellman/Overnight in Jonas PMS, anticipation of guests needs, service protocols and standards and cross train in all areas to better serve each member and hold each area to the highest level of service, as well as continually gaining more knowledge in all departments on property to fulfill an engaging interaction for members and guests.

            Lastly, you will manage the Member Services Team, setting a personal example of being a professional and thoughtful leader, and fosters a respectful working environment that is positive, accountable and productive. You will hire, coach and develop schedules for the team, conduct regularly scheduled departmental meetings, and provide on-going training to ensure team’s efficiency and effectiveness.

The Skills You’ll Bring:

  • Previous leadership experience in a similar role 
  • Previous PMS experience 
  • Computer literate in Microsoft Window applications 
  • Must possess a professional presentation
  • Strong interpersonal, and problem-solving abilities
  • Highly responsible and reliable, along with strong organization and follow-up skills.
  • Strong relationship, communication and collaboration skills to effectively partner with co-workers, peers, and broader teams across the organization.
  • Ability to work well under pressure and manage multiple priorities in a fast-paced, high-touch environment
  • Strong desire to work cohesively as part of a team, and adapt/respond to different personality types in an effective manner
  • Ability to focus attention on member needs, remaining calm and courteous at all times
  • Display a high level of self-motivation, accountability and willingness to do what it takes to get the job done
  • Demonstrate a high level of confidentiality, honesty and integrity in all situations   

Other:

  • Minimum of two years in a luxury hotel/resort environment preferred. 
  • This position will be exposed to various working conditions (both inside and outside).   Must be able to sit, stand, walk, reach, bend and kneel frequently and for long periods of time.

Our organization is a drug-free, smoke-free, and fragrance-free work environment.  In addition, we believe in creating a diverse environment and committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (and gender identity or gender nonconformity), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information or any other characteristic protected under applicable laws.  We will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable laws

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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