Job Description

 
An exclusive, members only oasis in the Sonoran Desert, Scottsdale National Golf Club presents golf the way it’s meant to it should be played. No tee times required. Wide open fairways across forty-five holes with no homes lining the courses. Supported by two distinctive clubhouses with stunning views and unexpected amenities. Fifteen luxurious member Villas with sixty tastefully appointed rooms, surrounded by three million acres of government protected desert land in the center of magnificent vistas. And just one rule, established by club owners Bob and Renee Parsons — and insisted upon by the membership — “No member shall ever impinge upon another member's enjoyment of the club.”


Description:

The Member Services Concierge is responsible for assisting members and guests with various requests and for providing information about Scottsdale National Golf Club and local areas of interest. The ideal candidate is accustomed to providing exceptional service in a highly collaborative and communicative team environment.  

Responsibilities:

  • Provides check in and check services for members and guests in a friendly and efficient manner  
  • Processes guest charges via credit card or member billing as necessary
  • Acts as front line contact and resolution specialist for special requests, inquiries, information and directions in a timely, professional and courteous manner
  • Utilizes a POS system to check guests in and out; runs daily reports and selects and block rooms for arriving guests

Experience and Education:

  • High School diploma or equivalent experience
  • 1 year previous customer service and/or hospitality experience preferably in a high-end hotel, resort or golf club  

Qualifications and Skills:

  • Strong passion, commitment to excellence and true service heart to carry out daily tasks
  • Strong desire to provide excellent guest service experience
  • Knowledge of POS systems preferred; Jonas familiarity preferred 
  • Must have strong command of the English language, and able to speak, read and write in English
  • Flexible approach, based on business demand, and willingness to work in an environment of constantly changing priorities with enthusiasm 
  • Possess a high level of self-motivation, accountability, and willingness to do, and learn, what it takes to get the job done
  • Strong time management and organization skills

Other:

  • Able to work a flexible schedule, including all shifts, weekends and holiday as needed
  • Able to lift and move objects up to 50lbs.
  • Uniform is provided

Working Conditions:

  • This position will be exposed to various working conditions (both inside and outside)
  • Must be able to sit, stand, walk, lift reach, bend and kneel frequently and for long periods of time

 

Our organization is a drug-free, smoke-free, and fragrance-free work environment.  In addition, we believe in creating a diverse environment and committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (and gender identity or gender nonconformity), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information or any other characteristic protected under applicable laws.  We will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable laws.

 

Application Instructions

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