PXG - Returns and Warranty Associate (Scottsdale, Arizona)

Parsons Xtreme Golf (PXG) was founded by American entrepreneur and philanthropist Bob Parsons with the sole intent to design and develop the world’s finest golf clubs – and we believe we have done just that! With no cost or time constraints, PXG is committed to the long process of researching various alloys, exploring new technologies, and identifying the unique properties that make PXG clubs perform unlike anything else. With no set product release cycles, the company takes its time and pours every ounce of innovation into each new club design. PXG offers a full lineup of right and left-handed golf clubs, including drivers, fairway woods, hybrids, irons, wedges, and putters, as well as a complete line of high-performance, fashion-forward apparel. Ready to join the PXG team?

Description:

This position is responsible for accurately processing inbound return goods from multiple customer locations, evaluating the returned products, preparing, and processing documentation which includes credit memos as well as managing, updating, and archiving all return documentation. Additional responsibilities include coordinating the credit memo process in addition to creating inventory SKU’s and assisting with the purchase order process. The ideal candidate will have strong organization skills, a customer service focus, previous experience working in a fast-paced warehouse environment, and knowledge/familiarity of accounting concepts.

Responsibilities:

• Manage the credit memo process, from start to finish, and create corresponding RMAs
• Create SKU inventory as applicable
• Assist in purchase order creation process
• Provide receiving support of shipments against existing POs
• Ensures all transactions are processed and completed in a timely and accurate manner
• Place exchange orders for hard and soft goods
• Assist with warranty issues
• Grade, tag and organize returns
• Maintains a well-organized workspace and assists in keeping an orderly warehouse
• Perform other related duties as required

Job Skills Required:

• Maintains a high level of accuracy in all aspects of job function
• Ensures strong sense of personal and professional ethics and character
• Exhibits excellent oral, written, and interpersonal communication skills
• Strong collaboration skills to partner with internal teams, and desire to cross-train in other areas

Job Skills Preferred:

• Previous inventory experience
• Knowledge/familiarity with accounting concepts
• Experience with ERP systems such as Acumatica or Salesforce
• Experience/comfort working in a fast-paced logistics environment
• Golf products/industry knowledge
• Microsoft Office; specifically, Word and Excel

Soft Skills:

• A professional, positive, and flexible attitude
• Strong organizational skills

Education:

• High school diploma 

Certifications:

• Not applicable 

Years of Experience:

• 1-2 years of relevant experience 

Travel:

• Not applicable

• Medical, Dental, and Vision insurance
• Generous PTO and paid holidays
• 401(k) with company match
• Dependent Care and Health Care Flexible Spending Accounts
• Paid parental leave
• Employer paid short-term disability and life insurance
• Free set of golf clubs
• Employee Discounts
• Smart Casual Dress Code
• Free drinks/snacks (Corporate Office)
• Unlimited access to the Calm app for you and up to five dependents

Working Conditions:

This position primarily works in a warehouse/office environment. Must be able to sit, stand and walk for extended periods.  In addition, must be able to lift up to 25 lbs.

PXG is a drug-free, smoke-free, and fragrance-free work environment.

PXG believes in a diverse environment and is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (and gender identity or gender nonconformity), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information or any other characteristic protected under applicable laws. PXG will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable laws.