PXG - Fitting Team Leader (San Jose, California)

Parsons Xtreme Golf (PXG) was founded by American entrepreneur and philanthropist Bob Parsons with the sole intent to design and develop the world’s finest golf clubs – and we believe we have done just that! With no cost or time constraints, PXG is committed to the long process of researching various alloys, exploring new technologies, and identifying the unique properties that make PXG clubs perform unlike anything else. With no set product release cycles, the company takes its time and pours every ounce of innovation into each new club design. PXG offers a full lineup of right and left-handed golf clubs, including drivers, fairway woods, hybrids, irons, wedges, and putters, as well as a complete line of high-performance, fashion-forward apparel. Ready to join the PXG team?

Description:

The Fitting Team Leader at PXG plays a critical role in overseeing the custom club fitting operations within the retail store. This individual will be responsible for ensuring that every customer experiences the highest level of service and receives a fully customized fitting experience that aligns with PXG’s premium standards. Reporting directly to the General Manager, the Fitting Team Leader will work closely with Master Fitters and the retail team to manage fitter training, schedule fitting appointments, and support daily store operations.

 Responsibilities:

• Customer Experience & Club Fitting:
  • Deliver an exceptional customer experience, ensuring all interactions reflect PXG’s commitment to performance and quality.
  • Lead custom club fitting sessions, utilizing PXG’s technology and equipment to provide a personalized club fitting for each customer.
  • Educate customers on PXG products, club performance, and how custom fittings improve their game.
  • Act as the primary point of contact for complex fittings or escalations, ensuring a seamless resolution to any fitting-related issues.

• Fitter Training & Development:

  • Implement a training program for new and existing Master Fitters, ensuring all fitters are knowledgeable and consistent in their fitting techniques and product expertise.
  • Conduct ongoing training sessions to improve team members' product knowledge, customer service, and fitting methodologies.
  • Collaborate with the PXG Leadership Team to ensure all training is up-to-date and aligns with brand standards.

• Operational Planning & Scheduling:

  • Coordinate and manage the fitting schedule, balancing walk-in fittings and appointments to ensure efficient time management and customer satisfaction.
  • Work with the General Manager to plan for peak seasons, events, and special fitting days, ensuring staff coverage and operational readiness, including store mobile fitting.
  • Assist in setting and tracking fitting goals, helping the team meet or exceed store performance targets.

• Leadership & Collaboration:

  • Support the General Manager in daily store operations, including customer service, sales, and inventory management. 
  • Provide leadership and mentorship to the fitting team, fostering a collaborative and positive environment.
  • Act as a key liaison between the fitting team and the General Manager, communicating fitting trends, customer feedback, and opportunities for improvement.
  • Collaborate with GM to build and maintain Green Grass relationships, drive store traffic and build local awareness of the store. 

Job Skills Required:

• Complete one year of work as a PXG fitter, or equivalent non-PXG fitting experience.
• Demonstrate expert-level knowledge about fitting topics including but not limited to: PXG brand history, PXG and competitor equipment, shafts from all manufacturing partners, Trackman University, customer retention utilizing CRM
• Prior experience in golf retail sales and client service
• Prior club fitting/building experience is preferred

 Job Skills Preferred:

• Proficient in Microsoft Office, Word, and Excel
• Golf industry contacts and a solid network encouraged 
• Strong passion and love for the game of golf 
• Present a polished and professional demeanor and appearance 
• Proficient in MS Office and CRM/sales database experience helpful 
• Must be able to work a flexible schedule including nights, weekends, and holidays as applicable 

 Soft Skills:

• A professional, positive, and flexible attitude
• Enthusiastic team player
• Superior customer service skills 
• Excellent written and verbal communication
• Microsoft Office and basic computer skills 

Education:

• BA/BS degree preferred

Certifications:

• Must possess a valid US driver's license and a clean driving record 

Years of Experience:

• 3 years of sales experience 
• 1 years of fitting experience and/or retail sales experience 

Travel:

• This position may require occasional road travel.

Compensation:  $71,560 commissions (In specific locations, the pay range may vary from the range posted.) 

• Medical, Dental, and Vision insurance
• Generous PTO and paid holidays
• 401(k) with company match
• Dependent Care and Health Care Flexible Spending Accounts
• Paid parental leave
• Employer paid short-term disability and life insurance
• Free set of golf clubs
• Employee Discounts
• Smart Casual Dress Code
• Free drinks/snacks (Corporate Office)
• Unlimited access to the Calm app for you and up to five dependents

Working Conditions:

This position primarily works in a retail store/golf shop environment.  Must be able to bend, crouch, sit, stand and lift.   This position is retail store-based, but local travel may be required as needed. 

PXG is a drug-free, smoke-free, and fragrance-free work environment. 

PXG believes in a diverse environment and is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (and gender identity or gender nonconformity), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information or any other characteristic protected under applicable laws. PXG will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable laws.